At Baisa.shop, we ensure quality products for our customers. Kindly review our return and refund guidelines below:
- Eligibility for Returns:
- Returns are accepted only if an unboxing video is provided as proof.
- Requests must be made within 3 days of receiving the product.
- Non-Returnable Items:
- Products without an unboxing video or requests made after 3 days will not be eligible for returns.
- Return Shipping:
- Customers must bear the return shipping costs.
- Ensure the product is securely packaged to prevent damage during return transit.
- Refund Policy:
- Once the returned product is received and inspected, a full refund of the product amount will be issued.
- Shipping charges, if any, are non-refundable.
- Damaged or Incorrect Items:
- In the unlikely event of receiving a damaged or incorrect product, please contact us within 24 hours with clear images/videos for resolution.