Return and Refund Policy

At Baisa.shop, we ensure quality products for our customers. Kindly review our return and refund guidelines below:

1. Eligibility for Returns:
   • Returns are accepted only if an unboxing video is provided as proof.
   • Requests must be made within 3 days of receiving the product.
2. Non-Returnable Items:
   • Products without an unboxing video or requests made after 3 days will not be eligible for returns.
3. Return Shipping:
   • Customers must bear the return shipping costs.
   • Ensure the product is securely packaged to prevent damage during return transit.
4. Refund Policy:
   • Once the returned product is received and inspected, a full refund of the product amount will be issued.
   • Shipping charges, if any, are non-refundable.
5. Damaged or Incorrect Items:
   • In the unlikely event of receiving a damaged or incorrect product, please contact us within 24 hours with clear images/videos for resolution.